The ability to leverage comprehensive data from across channels helps level the playing field between larger and mid-sized retailers. When tapping into your digital intelligence, responses across channels should be automated, from triggered messages to dynamic campaign content and beyond.
By making use of advanced reporting, marketers can take once-passive insights and create actionable strategies that will optimize campaigns and enhance digital interactions with the consumer. Creating actionable strategies beyond mere reporting is what gives you the edge.
Such dynamic interactions – like the ability to automatically react to changes in customer behavior instantly based on that link between marketing and analytics – may require you to rethink the way you’re currently managing your messaging. The tricky part for some is connecting the dots, getting email data to play nice with mobile data, to work well with website targeting, and so on. (You’ll also want to avoid any tedious delays of waiting weeks for analytics reports after exporting data to third parties (the opposite of nimble), as well as IT headaches of trying to piece together an “integrated” solution.) Look for a partner who can make all of this easy for you. For instance, our platform supports digital intelligence and cross-channel automation right out of the box.
Once you have a unified messaging system in place to manage your marketing approach from an analytics perspective, you may soon realize the strength of campaign ROI is worth the sacrifice of a few channel silos and business-as-usual approach. Knowledge is power, and digital intelligence offers a huge opportunity for marketers ready to embrace it.